COURSES

BUILT ENERGY provide a range of training courses from short presentations, to one and two day workshops. All of our training is highly interactive, enabling attendees to reach an understanding of the DDA in relation to their working environment. Most courses comprise of presentations, question and answer sessions, discussions and practical case studies.

Courses are structured for everyone in your organisation, highlighting our desire to promote 'top-level commitment' and we also offer bespoke programmes to meet specific client needs. Many courses are non-technical to challenge thinking about disability issues and encouraging discussion around inclusive service provision. A certificate of course completion is issued for use in participants' Continuing Professional Development records.

1. Disability Etiquette and Awareness Training
Half / One day course.
An ideal course for customer facing staff that includes security, reception, retail advisors and tour guides. The course enables all attendees to reach a general understanding of the Disability Discrimination Act and shows them how to improve their service delivery to meet the needs of the wider population. It is a non-technical course designed to discuss inclusive service provision, covering types of disability, customer awareness and adaptations that assist both employees and customers.

2. Disability - The Business Opportunity
One day course.
A course to 'change the mindset' of the business owner / manager - from that of negative legislation to one of business opportunity. Attendees are given an understanding of current legislation and made aware of their legal and moral obligation through discussion and case study. Topics covered are the access audit, access strategy and space planning through to promotion and products.

At the end of the course, participants will be motivated and equipped to elevate their business to a new level - one where inclusive service provision, not only meets legislation and achieves positive promotion but increases profits. This course is the ideal introduction to our 2 day course, Positive Change Creating an accessible business'    

3. Access Audit Your Business
One Day Course.
This course is directed at small businesses and those who wish to review their service provision, updating policies and procedures. It covers legislation and uses current building regulations in association with BS8300 to help attendees understand an access audit and apply it to their own business.

The course covers access and egress through to alternative ways to supply products or services. On completion, attendees will receive a self audit document, helping them take the first steps in creating an inclusive service provision by auditing their own businesses and implementing a strategy for change.

4. Positive Change - Creating An Accessible Business
Two day course. 
This course provides the knowledge and tools for organisations to analyse their current business and create an inclusive environment for customers and employees alike. It is highly participative, comprising presentations, question and answer sessions, discussions and practical case studies, covering what the law says, what disability is, the principles of universal accessibility and how to apply them to business.

Universal design / accessibility are used in conjunction with BS8300 and best practice to cover subjects that include: customer service, parking, entrances, colour, circulation / way-finding, equipment and products. A time lapse is given between Day 1 and Day 2 of the course to allow participants an opportunity to consider how they will use the training in their own work. They return to their own businesses, carry-out a self audit analysis and return on Day 2 for group discussion leading to possible solutions.

At the end of the course, participants will have developed an understanding of the relationship between design and disability and an appreciation of the access requirements of disabled people. Through identification of key access barriers on site, attendees can formulate an action plan directed at both compliance and business opportunity, leading to a fully inclusive trading environment.